Privacy Policy

1. Who We Are

Digital Associates is a digital solutions company based at Off Kaunda Road, Area 49 Old Shire, Lilongwe, Malawi. For any question about this policy or your personal information, contact us at info@da.mw.

2. Information We Collect

We only collect information that you choose to give us through this website:

• Contact form details — your name, email address, phone number, organisation, service of interest, and the contents of your message.
• Direct correspondence — information you send us by email or phone.

This website does not set advertising or tracking cookies, and we do not run third-party analytics on it.

3. How We Use Your Information

• To respond to your enquiry and provide the services you request.
• To prepare quotes, proposals, and contracts.
• To maintain ordinary business records.

We do not sell, rent, or trade your personal information.

4. Third-Party Services

Two third-party services support this website:

• FormSubmit — our contact form is delivered to our mailbox through FormSubmit, which processes your submitted details in transit so the message can reach us.
• Google Fonts — web fonts are loaded from Google's servers, which may record your IP address when fonts are requested. See Google's privacy policy.

Qina Billing (billing.da.mw) is our invoicing product and operates as a separate application with its own account data. Information you enter in Qina is used to operate that service for you.

5. How Long We Keep Information

Enquiry details are kept for as long as needed to respond to you and maintain our business records. You can ask us to delete your enquiry information at any time (see section 7).

6. Security

We apply reasonable technical and organisational measures to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

You can ask us to:

• Show you what personal information we hold about you.
• Correct information that is inaccurate.
• Delete your personal information, where we are not required to keep it for legal or business reasons.

To exercise any of these rights, email info@da.mw.

8. Changes to This Policy

We may update this policy from time to time. The current version is always published on this page with its effective date.

9. Contact Us

Digital Associates · Off Kaunda Road, Area 49 Old Shire, Lilongwe, Malawi · info@da.mw